Privacy Policy

Who We Are

Tides Team Exteriors ("Tides Team," "we," "us," or "our") is a roofing and exteriors contractor based in Summerville, South Carolina, serving Berkeley, Charleston, and Dorchester Counties. This Privacy Policy explains how we collect, use, and protect your information when you visit tidesteam.com, submit a form, call or text us, or otherwise do business with us.

Information We Collect

• Contact information you provide: name, phone number, email address, property address, requested service, and project details submitted through our quote request and contact forms, chat widget, phone calls, or text messages.
• Consent records: when you submit a form, we record the date and time of submission, the page you submitted from, and your IP address as proof of your consent to be contacted.
• Usage data: standard website analytics such as pages visited, device type, and general location, collected through Google Analytics and Microsoft Clarity via cookies.

How We Use Your Information

• To respond to your quote requests and schedule estimates, inspections, and service visits.
• To send service updates, appointment reminders, quote and invoice links, and billing communications by phone, email, or text message.
• To maintain records of the work we perform and the communications related to it.
• To improve our website and understand how visitors use it.

SMS / Text Messaging Terms

SMS consent is optional and is collected only through a dedicated, unchecked-by-default checkbox on our website forms, through explicit verbal permission when you call us, or through a separate SMS consent acknowledgment in a signed service agreement. You can use our website, request estimates, and hire us without ever opting in to text messages. If you do opt in, we may send text messages related to your service, including service updates, appointment reminders, quote and invoice links, and billing messages.

• Message frequency varies based on your project and account activity.
• Message and data rates may apply depending on your mobile carrier plan.
• Opt out at any time by replying STOP to any message. You will receive a confirmation and no further texts will be sent.
• Get help by replying HELP to any message, calling us at 843.252.4610, or emailing operations@tidesteam.com.
• Consent to receive text messages is not a condition of purchasing any goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.

How We Share Information

We do not sell your personal information. We share it only with:

• Service providers that help us operate, such as our customer relationship management system (Tides Hub), email delivery, and text messaging providers, solely to communicate with you about your service.
• Insurance carriers and adjusters, only when you ask us to assist with a storm damage or insurance claim on your property.
• Legal authorities, if required by law.

Cookies & Analytics

Our website uses cookies for basic functionality and analytics (Google Analytics 4 and Microsoft Clarity) to understand how visitors use the site. You can control or delete cookies through your browser settings. We do not use cookies to sell or share your personal information.

Data Retention & Security

We retain lead and customer records for as long as needed to service your project, honor warranties, and meet legal and accounting requirements. We use reasonable administrative and technical safeguards to protect your information.

Your Choices

• Reply STOP to any text message to stop receiving texts.
• Use the unsubscribe link in any marketing email to stop receiving emails.
• Contact us at any time to request access to, correction of, or deletion of your personal information.

Contact Us

Tides Team Exteriors
201 Sigma Drive, Ste 300, Summerville, SC 29486
Phone: 843.252.4610
Email: operations@tidesteam.com

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our website or services after an update constitutes acceptance of the revised policy.